REFUND AND RETURNS POLICY

Shipping & Return policy

Delivery and Processing time: 21-28 days. A tracking number will be sent to you by email once dispatched. All orders will need to be signed for. Failure to sign for the delivery would result in the package being sent back to your local postal depot for collection.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@nehmyahsbeauty.nl 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send the package to our address: 

Rosa Luxemburgstraat 23 

1103 DR Amsterdam

The Netherlands

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@nehmyahsbeauty.nl 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and correct it.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.

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